Exchanges and Returns

EXCHANGE AND RETURN POLICIES

At Banaty, our goal is to ensure the satisfaction of our customers with
high-quality products. To ensure a positive experience, we have established the following exchange and return policies:

Product Returns

• No product or money refunds are accepted.

General Return Policy

• Product exchanges will only be made if the garments meet the following conditions:
• To exchange the product, the purchase must be within seven (7) calendar days; the days will be counted from the delivery of the product to the customer.
• The order must be with original labels and packaging.
• No exchanges are accepted for bodysuits or products purchased on sale and/or clearance.
• The availability of the product to be exchanged is subject to inventory.
• The products must not have flaws that may arise as a result of damage that the customer may cause when trying on the garment:
• Stains from makeup, food, ink, ballpoint pens, etc.
• Sweat stains or hair product stains.
• Persistent odors, such as cigarette smoke, perfumes, or sweat, chemicals such as detergent or soap (laundry).
• Accidental tears or rips during testing.
• Breakage of buttons, zippers, or other elements of the garment due to rough or careless handling.
• Damage caused by jewelry, watches, or other accessories that may snag and damage the fabric.
• Any alteration of the fabric or structure of the garment due to improper handling during testing.

Home Exchanges

1. Requirements

• This service is available exclusively to customers who made their purchase online: social media and web.
• The products must comply with the general exchange conditions described above.

• Exchange Request: The customer must contact us through the channel where they made their purchase (if purchased online, they must contact +51 935 941 385). The customer must indicate their order number and the product they wish to exchange; they may select a new product of equal or greater value; however, the availability of the product to be exchanged is subject to inventory. The delivery cost in Metropolitan Lima is 20 soles and is the responsibility of the customer.
• Product Pickup: The product will be picked up from the address indicated by the customer.
• Review and Approval: Our team will evaluate the request and confirm whether the product meets the necessary conditions for the exchange.
• Shipping of the New Product: After receiving and verifying the condition of the returned product, the new product will be shipped, subject to inventory availability and within a period not exceeding four (4) calendar days.

In-Store Exchanges

1. Requirements

• This service is available to customers who made their purchase both online (web and social media) and in person at our physical stores.
• The products must comply with the general exchange conditions described above.

Contact and Support
For any questions or further assistance, please contact our customer service team via the following means:

• Phone: +51 935 941 385

We appreciate your understanding and cooperation in enforcing these policies, in order to always offer you the best in quality and service.

Products purchased during Cyber Monday or Black Friday are not eligible for exchanges or returns.